In the story series ‘Who do I have on the line?’ client supporters of Zorgbelang Brabant|Zeeland tell about their daily work. Who do they talk to? With which questions? How are issues resolved and what do they encounter?
In this episode of ‘Who do I have on the line,’ client support worker Ineke van Wel. Ineke gets clients/caregivers on the line every day who ask her to help them arrange their (long-term) care or the care of a loved one.
Ineke: ‘So did a mother whose mentally disabled daughter resides in an institution. According to the mother, her daughter was given too heavy medication too quickly. The mother has brought it up in a conversation with the institution but cannot come to a conclusion. I agreed with her that I would go with her to a meeting with the neurologist.’
Buffer
It is a frequently heard complaint at the Zorgbelang Adviespunt; people often feel that they themselves or their partner/relative are receiving too much or too heavy medication. ‘You then have to have a conversation about that,’ Ineke explains. ‘We can then accompany you. At meetings with doctors but also at multidisciplinary meetings at institutions. Informal caregivers sometimes worry a lot about the care of their child. And then it's nice to have a client supporter who can put things in perspective and clarify things. Acts as a connecting factor/buffer to bring the parties closer together. That works well for both the client and the institution.’
Do you have questions or complaints? Would you like support?
Our client supporters are happy to help you with all your questions about arranging and implementing care for your loved one: in an institution or at home, with or without a personal budget (pgb).
Call 0900 243 81 81
Mon-Fri from 09:00 - 17:00, local call rate.
Zorgbelang Adviespunt is part of Zorgbelang Brabant|Zeeland.
For more information, visit: https://adviespuntzorgbelang.nl
